This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.
Course Modules
The Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician course is organized into the following modules.
Module 1: Installing, Upgrading, and Migrating to Windows 7
- Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
- Introduction To Installing Upgrading And Migrating To Windows 7
- Windows 7 Pre-Installation Requirements
- Installing Windows 7-Part1
- Installing Windows 7-Part2
- Installing Windows 7-Part3
- Overview Of Image Based Installations-Part1
- Overview Of Image Based Installations-Part2
- Overview Of Image Based Installations-Part3
- Configuring Application Compatibility
- Chapter 1 Summary
Module 2: Configuring Disks And Device Drivers
- Introduction To Configuring Disks And Device Drivers
- Managing And Maintaining Disks-Part1
- Managing And Maintaining Disks-Part2
- Managing And Maintaining Disks-Part3
- Installing And Configuring Device Drivers
- Chapter 2 Summary
Module 3: Configuring File Access And Printers
- Introduction To Configuring File Access And Printers
- Overview Of Authentication And Authorization
- Managing File Access-Part1
- Managing File Access-Part2
- Managing Shared Folders-Part1
- Managing Shared Folders-Part2
- Configuring File Compression
- Managing Printing
- Chapter 3 Summary
Module 4: Identifying And Resolving Log on Problems
- Introduction To Identifying And Resolving Logon Problems
- Understanding Authentication
- Managing Computer Accounts
- Additional Network Services-Part1
- Additional Network Services-Part2
- Troubleshooting User Properties
- Resolving Logon Issues
- Chapter 4 Summary
Module 5: Configuring Network Connectivity
- Introduction To Configuring Network Connectivity
- Configuring TCPIP Connectivity-Part1
- Configuring TCPIP Connectivity-Part2
- Configuring TCPIP Connectivity-Part3
- Automatic IP Address Allocation
- Name Resolution
- Wireless Networking-Part1
- Wireless Networking-Part2
- Wireless Networking-Part3
- Chapter 5 Summary
Module 6: Troubleshooting Network Issues
- Introduction To Troubleshooting Network Issues
- Troubleshooting Network Connectivity-Part1
- Troubleshooting Network Connectivity-Part2
- Troubleshooting Network Connectivity-Part3
- Troubleshooting Name Resolution-Part1
- Troubleshooting Name Resolution-Part2
- Troubleshooting Name Resolution-Part3
- Troubleshooting Network Printing-Part1
- Troubleshooting Network Printing-Part2
- Troubleshooting Network Printing-Part3
- Chapter 6 Summary
Module 7: Mobile Computing And Remote Access
- Introduction To Mobile Computing And Remote Access
- Configuring Mobile Computer And Device Settings
- Using Remote Control Tools
- Configuring And Troubleshooting Remote Access-Part1
- Configuring And Troubleshooting Remote Access-Part2
- Configuring And Troubleshooting Remote Access-Part3
- Configuring And Troubleshooting Remote Access-Part4
- Configuring Branch Cache Managing Computer Accounts
- Chapter 7 Summary
Module 8: Securing Windows 7 Desktops
- Introduction To Securing Windows 7 Desktops
- Overview Of Security Management-Part1
- Overview Of Security Management-Part2
- Overview Of Security Management-Part3
- User Account Control
- Application Restrictions-Part1
- Application Restrictions-Part2
- Configuring The Windows Firewall-Part1
- Configuring The Windows Firewall-Part2
- Configuring The Windows Firewall-Part3
- Configuring The Windows Firewall-Part4
- Securing And Troubleshooting Internet Explorer-Part1
- Securing And Troubleshooting Internet Explorer-Part2
- Securing And Troubleshooting Internet Explorer-Part3
- Chapter 8 Summary
Module 9: Optimizing And Troubleshooting Performance And Reliability
- Introduction To Optimizing And Troubleshooting Performance And Reliability
- Overview Of Performance And Reliability Tools-Part1
- Overview Of Performance And Reliability Tools-Part2
- Optimizing Performance-Part1
- Optimizing Performance-Part2
- Dealing With Hardware Failure
- Chapter 9 Summary
Module 10: Maintaining Windows 7 Desktops
- Introduction To Maintaining Windows 7 Desktops
- Troubleshooting Utilities-Part1
- Troubleshooting Utilities-Part2
- Troubleshooting Utilities-Part3
- Troubleshooting Utilities-Part4
- Backing Up And Restoring Data
- Using System Restore
- Configuring Windows Update
- Chapter 10 Summary
- Conclusion