Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation. We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Course Modules
The Information Technology Infrastructure Library (ITIL®) – Service Operation course is organized into the following modules. Click a module title to view the video list contained in each section.
Module 1: Service Operation Introduction
- Introduction
- Syllabus Exam Overview And Testing Tips
- Service Operation Introduction Part 1
- Service Operation Introduction Part 2
- Service Operation Introduction Part 3
- Service Operation Introduction Part 4
- Service Operation Introduction Part 5
Module 2: Service Management As a Practice
- Service Management As A Practice Part 1
- Service Management As A Practice Part 2
- Service Management As A Practice Part 3
Module 3: Service Operation Principles
- Service Operation Principles Part 1
- Service Operation Principles Part 2
- Service Operation Principles Part 3
- Service Operation Principles Part 4
Module 4: Service Operation Process
- Service Operation Process Part 1
- Service Operation Process Part 2
- Service Operation Process Part 3
- Incident Management Part 1
- Incident Management Part 2
- Problem Management
- Request Fulfillment
- Access Management
Module 5: Common Service Operation Activities
- Common Service Operation Activities Part 1
- Common Service Operation Activities Part 2
- Common Service Operation Activities Part 3
- Common Service Operation Activities Part 4
Module 6: Organizing For Service Operation
- Organizing For Service Operation Part 1
- Organizing For Service Operation Part 2
- Organizing For Service Operation Part 3
- Roles Part 1
- Roles Part 2
Module 7: Technology Considerations
- Technology Considerations
Module 8: Service Operation
- Implementation Of Service Operation
- Challenges Risks And Critical Success Factors
- Conclusion
